Privacy Policy

Effective Date: August 2025

Introduction

Jane Energy ("Jane," "we," "our," or "us") is an energy analytics and optimization platform for large real estate owners and operators. We help customers reduce energy costs by securely analyzing utility, building, and operational data.

We understand the importance of privacy and are committed to protecting personal information entrusted to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the rights individuals may have under applicable privacy laws.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, you may contact us at team@jane.energy

Information We Collect and How We Use It

Jane Energy primarily provides services to business customers. The personal information we collect directly is limited to:

Name
Work email

We use this information to:

Provide and support our services
Authenticate users
Communicate with customers
Improve our platform

We do not sell personal information and share it only with service providers who help us deliver our services.

Energy, Utility, and Building Data

As part of our services, Jane Energy processes energy, utility, and building-related data provided by our customers or collected on their behalf. This may include:

Utility bills
Interval or meter usage data
Tariff or rate information
Meter identifiers
Building and equipment characteristics
Customer-uploaded documents related to energy operations

In some cases, this customer-provided utility data may include the name associated with a utility account or a service address. This information is only shared with us when:

The property owner or operator is authorized to disclose it, and
Where required, the owner or operator has obtained any necessary authorization or consent from the tenant.

Jane Energy does not collect tenant information directly, does not contact tenants, and processes such tenant-associated data solely to provide our contracted services. We do not use this information for marketing or unrelated purposes.

Use of the Jane Energy Website

When you visit jane.energy, we may automatically collect limited device and usage information such as:

IP address
Browser type
Operating system
Pages viewed
General location (city/region)

We use this information to operate and improve our website.

Cookies and Tracking Technologies

Jane Energy uses minimal cookies and tracking technologies to operate our website and understand usage patterns. You may control cookie settings through your browser.

Sharing Information With Third Parties

We may share personal or operational data with trusted service providers who support our platform, including:

Cloud hosting and infrastructure providers
Data storage and processing platforms
Authentication and security services
Customer support tools
Modeling and AI services (Jane does not train AI models on customer data)

These subprocessors are contractually required to protect the data and use it only to support Jane Energy's services.

We may also disclose information if required by law, to protect our rights, or with your authorization.

International Transfers

Jane Energy is based in the United States. If you access our services from outside the U.S., your data may be transferred and processed in the U.S. We implement appropriate safeguards where required.

Rights of Individuals

Depending on your jurisdiction, you may have rights such as:

Access to your personal information
Correction or deletion
Objection or restriction
Data portability

Requests may be submitted to team@jane.energy.

Security of Information

We use administrative, technical, and physical safeguards to protect information, including:

Encryption
Access controls
Secure development practices
Monitoring and alerting
Least-privilege principles

We maintain a SOC 2–aligned security program and review our practices regularly.

Data Storage and Retention

Data is stored on secure, cloud-based systems. We retain data only as long as necessary to provide services or comply with legal obligations. Customers may request deletion of their data consistent with contractual and legal requirements.

Children's Data

Jane Energy does not knowingly collect personal information from children.

Questions or Requests

For questions or to exercise your rights, contact us at team@jane.energy